These Terms of Use set out the conditions and rules governing the use of DOLEX application solutions (hereinafter: the Application). The owner of the Application and the provider of system and application support services for its use is DOLEX d.o.o., Plinarska 25, 21000 Split, Croatia (hereinafter: DOLEX). The Application is a software tool used for two-way communication between registered Users of the Application and the exchange of relevant information and documentation. A User of the Application, for the purposes of these General Terms of Use, is any legal entity or adult natural person who has voluntarily registered to use the Application. Use of the Application is not possible without consent to these General Terms of Use.
By accessing, activating and using the Application, users confirm that they are familiar with the General Terms of Use and their legal effects, and that they have read, understood and accepted them in full. Users are deemed to be aware of and to agree with these Terms of Use at all times, including the provisions on the processing of personal data.
DOLEX reserves the right, at its own discretion, to introduce changes or amendments to these General Terms of Use at any time and for any reason, without prior notice. If DOLEX amends the Terms of Use, it will notify users via a notice in the Application and request confirmation of the new Terms of Use from users. If the User does not agree to the amended Terms of Use, DOLEX may terminate the relevant business relationship. The User is deemed to be aware of the changes and to accept the changes of any revised Terms of Use by confirming those terms and continuing to use the Application after the date of publication of the revised General Terms of Use.
To use the Application, access to a mobile network is required, as well as the use of one of the most commonly used mobile devices with an iOS or Android operating system.
The Application is the property of DOLEX d.o.o., and all source code and databases, texts, photographs and graphics in the Application (collectively, the "Content") and the trademarks, marks and logos contained therein (the "Marks") are the property of DOLEX.
By using the Application, as a User you represent and warrant that:
If you provide any false, inaccurate or incomplete information, we have the right to suspend or terminate your right of access to and future use of the Application (or any part thereof). You agree to keep your access credentials confidential and will be responsible for any use of your username and password in the Application. We reserve the right to remove access to the Application if we determine that your conduct is inappropriate, in the sense that it is contrary to legal or other regulations, that it endangers public safety or the safety of other individuals, or that it is inappropriate in any other sense.
These Terms of Use apply from 1 January 2024 until revoked by DOLEX d.o.o.
It is important to DOLEX d.o.o. to protect the security and privacy of your personal data, and we therefore operate in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, as well as the applicable data protection laws. We hope that the policy described below will help you understand what data DOLEX may collect, how it uses and stores it, and with whom it may share it.
DOLEX will not collect any personal data about you (e.g. your name, address, phone number or e-mail address), except in cases where you voluntarily decide to provide it to us (e.g. when registering for our application solutions, when submitting various inquiries, requests, etc.), i.e. where you give your consent, or unless otherwise prescribed by the applicable laws and regulations for the protection of your personal data.
Where information society services are offered directly to a child, the processing of a child’s personal data is lawful if the child is at least 16 years old. If the child is below the age of 16, such processing is lawful only if and to the extent that consent is given or authorized by the holder of parental responsibility over the child.
DOLEX makes reasonable efforts to verify, in such cases, whether consent has been given or authorized by the holder of parental responsibility over the child, taking into account available technology. As a rule, DOLEX does not collect personal data of children, except in cases involving the children of its own employees, and solely for the purpose of exercising rights arising from the employment relationship.
We will process your personal data only on the basis of a legal obligation, your consent, or another legitimate basis. Data relating to you will be collected, used, disclosed or otherwise processed in a transparent manner, and the periods and purposes of data processing, information on the identity of the controller, information on how you can access your data, and the process for submitting complaints and requests to update data, are publicly disclosed.
Your personal data will be collected for specified, explicit and legitimate purposes and will not be further processed in a manner incompatible with those purposes. Data collected for one purpose will not be used for any other purpose or in a manner incompatible with the approved purpose. For any processing purpose that is not carried out on the basis of a legal basis or a contract, we will seek your specific consent.
The personal data we collect is adequate, relevant and limited to the purpose of processing. The controller and the processor will not collect personal data that is not necessary for the purpose of processing.
It is essential that the personal data we collect and store is accurate and up to date, and we will therefore take every reasonable step to ensure that personal data that is inaccurate, having regard to the purposes for which it is processed, is erased or corrected without delay.
The retention periods for your personal data are determined by applicable legal regulations or by your consent for the collection and processing of personal data.
In order to protect your personal data from accidental or unlawful destruction, loss or alteration, as well as from unauthorized disclosure or access, DOLEX uses technical and organizational security measures.
DOLEX d.o.o. will respond to reasonable requests for the rectification of your personal data and for the correction, completion or deletion of inaccuracies. If you have any questions or comments about the privacy policy, please contact us at the email address info@dolex.hr or at the postal address: DOLEX d.o.o., Plinarska 25, 21000 Split, marked “For the Data Protection Officer”.
The information set out in this document is intended to give you an overview of how personal data is processed and to inform you of your rights in relation to the processing of personal data. The information relates to end users and subscribers of DOLEX application communication solutions (hereinafter: the Application), whose personal data is processed through the Application.
DOLEX d.o.o., Plinarska 25, 21000 Split, Croatia, OIB (Croatian Personal Identification Number): 99947688160, e-mail: info@dolex.hr, phone: +385 21 737 350 (hereinafter: DOLEX), is the Controller of personal data for all data records collected through the Application, except for records relating to the personal data of end users (such as documented messages exchanged between Subscribers and end users of the application). In the case of these data records, DOLEX is the Processor, carrying out data processing activities (collection and storage) on behalf of the controllers (Subscribers of the application).
Personal data is any information or combination thereof relating to an identified or identifiable individual, such as, for example, first name, last name, personal identification number (OIB), address details, phone number, date of birth, bank account number, the IP address used for login, the ID of the device used to log into the Application (such as a mobile phone or tablet), etc.
DOLEX collects your personal data solely on the basis of your request to register and/or access the Application. The following personal data of the end User is collected and stored: first name, last name, address, and in the case of Subscribers, the first name, last name and OIB of the responsible person are also collected and stored. We also collect, store and process data in so-called "log files". A log file provides information about the date and time of registration/login attempts and whether the registration/login was successful for the User. During the use of the Application, DOLEX collects and stores information about the content the User views in the Application or stores on DOLEX application servers (data relating to documented information exchanged between registered users of the Application).
Information about the User’s interaction with the Application is also collected, such as the number of visits to individual user interfaces (number of sessions), and the number of clicks on certain features. Information about the operating system version of the User’s mobile device, the device identifier, the selected language of the Application’s user interface, and the version of the Application used by the User is also collected and stored. This information is used for statistical purposes, and it is not possible to identify specific individuals through a statistical report based on anonymized data.
In order to provide the service to the User through the Application, DOLEX processes personal data in accordance with the provisions of the General Data Protection Regulation, as well as the Act on the Implementation of the General Data Protection Regulation. The User’s personal data is processed when one of the following conditions of lawfulness of processing is met:
The use of cookies and other technologies for processing data on the use of the Application serves the following purposes:
DOLEX stores your personal data in secure databases and applies appropriate security measures in accordance with relevant international standards and/or best technical practices in the field of personal data protection, and for this purpose DOLEX owns and manages its own ICT infrastructure. Your data will not be transferred to or shared with third parties or locations without your consent. In order to ensure the necessary level of security for your data, our application solutions use data encryption. It is important to note that, despite our efforts to protect your personal data, we cannot guarantee that the Internet is 100% secure. Access to our services should take place only in a secure environment, which you as Users of the Application also influence. We also ensure the confidentiality of your personal data through adequate management of access rights and confidentiality in the work of our employees. In order to ensure the confidentiality of your personal data, our employees involved in data processing are prohibited from collecting, processing or using personal data without special authorization. Our carefully selected employees, who are familiarized with data protection regulations at the start of their employment, undertake to maintain the confidentiality of data through an Agreement and a special Statement. This obligation continues even after the termination of their employment.
We store the personal data of end users for as long as you are a user of our Application and have at least one service registered through it that is provided to you via our Application. If you registered for a targeted service through the Application, your data will accordingly be deleted 15 days from the date of your request to delete your user account for the targeted service. If you registered for several targeted services through the Application, your personal data will be deleted 15 days from the date of your request to delete your user account for the last service in the Application. In the event of termination of the contractual relationship between DOLEX and the Subscriber of the Application, DOLEX will, within 15 days at the latest, delete all personal data of end users collected during the term of the contractual relationship with the Subscriber.
You have various rights related to the processing of your personal data, and below we provide a detailed overview of these.
User rights related to the user account and use of the service: If you already have a user account with DOLEX, you have the right to deactivate it if you consider that the General Terms of Use are unacceptable. Removal of a user account may result in the termination of the provision of the contracted and/or used service. Termination of the use of the service at the User’s request is not grounds for a refund of the amount paid for the service provided. If you do not have a user account and do not agree with the General Terms of Use, you may choose not to have a user account created for you.
Any individual may exercise all of the above rights by contacting us, i.e. by submitting a request to the email address info@dolex.hr or to the postal address: DOLEX d.o.o., Plinarska 25, 21000 Split, marked "For the Data Protection Officer".
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